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Privacy Policy

02/09/2025 by Cocoon52

Privacy Policy - Cocoon52

Last update: 30/09/2025

At Cocoon52, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal data when using our website https://cocoon52.com, in accordance with the General Data Protection Regulation (GDPR).

1. Data controller

The data controller is:
Cocoon52
Email:[info@cocoon52.com]
Address: [to be completed]
Company number: [to be completed]

2. Collected data

We collect the following data:

  • Personal information: surname, first name, e-mail address, telephone number, country
  • Booking data: number of guests, dates of stay, preferences
  • Browsing information: IP address, browser type, language, pages visited, browsing time
  • Location data (if authorized)
  • Technical data (via cookies and analysis tools)

3. Collection methods

Your data is collected :

  • When submitting a contact or reservation form
  • When you register for a newsletter or user account
  • When you browse our site (via cookies, Google Analytics or similar)
  • Via partner APIs (Villanovo, OneFineStay, etc.)

4. Purpose of processing

We process your data for :

  • Manage your reservation requests and responses
  • Communicate with you (confirmation emails, customer follow-up)
  • Improve our services and user experience
  • Ensuring site safety
  • Meet our legal obligations (billing, security, etc.)

5. Shelf life

Your data will be kept for a maximum of 3 years after your last interaction, unless otherwise required by law.

6. Recipients of data

Your data may be shared only with :

  • Our technical service providers (host, developers, statistical tools)
  • Our reservation partners (e.g. Villanovo) in connection with your request
  • Competent authorities, if required by law

We never sell your data to third parties.

7. Transfer outside the EU

Some tools or partners may be located outside the European Union. In this case, we ensure that they comply with the RGPD via appropriate contractual clauses.

8. Your rights

In accordance with the RGPD, you have the following rights:

  • Right of access to your data
  • Right of rectification
  • Right toerasure
  • Right to portability
  • Right ofopposition or limitation
  • Right to withdraw your consent at any time

You can exercise your rights by writing to privacy@cocoon52.com

9. Cookies

During your visit, cookies may be installed to :

  • Remember your preferences
  • Improve navigation
  • Audience measurement

You can manage or refuse cookies via the consent banner or your browser settings.

10. Security

We implement strict technical and organizational measures to secure your data:

  • HTTPS / SSL
  • Security updates
  • Regular backups
  • Restricted data access

11. Modifications

This policy may be modified at any time. The most recent version is always available on this page. We will inform you of any major changes.

📬 Contact
If you have any questions about this Policy or your personal data, you can contact us at :
privacy@cocoon52.com